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Home > Returns Policy

Returns Policy


If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.
 
Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
 
If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 
 
If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
 
Refunds may take up to 30 days to process.

Product Reviews

  • Greetham log store - 4ft

    Overall your product is sturdy, nicely finished and pretty simple to put together.  I later built my nextdoor neighbour's unit - she's bought something simply labelled 'Logstore' and whilst OK once constucted, was not nearly as good as your product !

    Mr R, Halesworth

    5 out of 5

  • Cottesmore log store - 4ft

    Order arrived on the day specified.  The build quality is excellent and the instructions so clear it took just over an hour to complete.  I am extremely pleased.

    Mr J, Basildon

    5 out of 5

  • Empingham log store - 6ft

    Just wanted to let you know that the store was delivered yesterday afternoon as planned, and we have trimmed the legs, built and levelled it this morning. I'm very pleased with the end result and the excellent service – thanks very much for your help. Now it's time to get chopping, if only the rain would stop!

    Mr P, Minster Sheerness

    5 out of 5

  • Whitwell table

    Just like to thank you for the table which is just what we wanted, well made and easy to assemble. Like the end touches like the black screw caps and the fact that the seat struts are just at the right angle to rest ones feet!

    Mrs C, Shrewsbury

    5 out of 5

  • Cottesmore log store - 4ft

    I really appreciate your help.  I would have absolutely NO hesitation in recommending Rutland! Your customer service is outstanding!  Such a pleasure nowadays.

    Mrs S, Essex

    5 out of 5