Returns Policy

If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.

 

Any goods manufactured to a custom size cannot be returned/refunded (This includes pergolas, polycarbonate roof kits and pond liners/underlay kits).

 

Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.

 

If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 

 

If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.

 

Refunds may take up to 30 days to process.