This site uses cookies and by using the site you are consenting to this. Find out why we use cookies and how to manage your settings. More About Cookies

Search our site

What are you looking for?

LATEST DELIVERY TIMES: We are happy to announce that all log store orders are taking up to 10 working days to be delivered at present, whilst benches and pergolas are taking up to 12 working days. We thank you for your continued patience whilst we get your order to you.

Home > Returns Policy

Returns Policy


If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.
 
Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
 
If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 
 
If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
 
Refunds may take up to 30 days to process.

Product Reviews

  • Barrowden Single Seat

    Barrowden Chairs

    We recently took delivery of two Barrowden chairs. We needed them fairly urgently. Your sales lady was extremely helpful and the chairs arrived as promised.They are very, very comfortable, well made and easily put together.
    Thank you very much for such an excellent product, combined with excellent customer service.

    M Martell, UK

    5 out of 5

  • Normanton tool store - 6ft

    Just a line to say that we put up our two stores yesterday and they are just what was required.  They look to be robust and well-constructed structures and we are very pleased with the product.

    Mr R, Turvey

    5 out of 5

  • Bench arrived in good time. Now assembled and installed. A perfect product, couldn't be more pleased. Solid as a rock. And a good price too.  Thanks very much!

    Mr P, Stafford

    5 out of 5

  • Garden Pergola - Sculpted Rafter End - 4 Post

    Great product and service.Delivered on time and well packaged and protected.Well made and fitted together great and looks fantastic .

    M Dolman, Coventry

    5 out of 5

  • Empingham log store - 6ft

    I recently purchased two of your log stores and I just wanted to let you know that I am completely satisfied with them. In my opinion they are very well designed and constructed and easy to assemble.  I think these are by far the best value for money that I found. I would have no hesitation in recommending your log stores.

    Mr C, Salisbury

    5 out of 5