Returns Policy

If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.

Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.

If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging.

If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.

Refunds may take up to 30 days to process.

Product Reviews

I just wanted to let you know that I received and assembled my workbench today and that I am absolutely delighted with it. It went together very easily and your instructions were simple and clear. The workbench looks great and is now the crowning glory of my new shed!

I will definitely be recommending you to as many people as possible.

Mr R A, Worcestershire

5 out of 5

Barrowden Single Seat

Barrowden Chairs

We recently took delivery of two Barrowden chairs. We needed them fairly urgently. Your sales lady was extremely helpful and the chairs arrived as promised.They are very, very comfortable, well made and easily put together.
Thank you very much for such an excellent product, combined with excellent customer service.

M Martell, UK

5 out of 5

Box Pergola - 4 Post

Our box pergola turned up on the date specified even in the current situation. Easy to follow instructions and we’ll built. The bolt down feet were missing with the delivery but everyone makes mistakes and no one is perfect and one phone call and they were dispatched the same day and again delivered when they said. Can’t fault the product or the customer service we received. Love our pergola

M Pearce, UK

5 out of 5

Bench arrived in good time. Now assembled and installed. A perfect product, couldn't be more pleased. Solid as a rock. And a good price too. Thanks very much!

Mr P, Stafford

5 out of 5

Clearance Garden Pergola

Our pergola arrived on time well wrapped and so far we are delighted with the quality far, better than similar we've looked at locally. As yet we've still got to assemble it but we don't forsee any problems with that.

S Terry, Devon

5 out of 5