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Home > Returns Policy

Returns Policy


If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.
 
Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
 
If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 
 
If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
 
Refunds may take up to 30 days to process.

Product Reviews

  • Normanton tool store - 6ft

    Just a line to say that we put up our two stores yesterday and they are just what was required.  They look to be robust and well-constructed structures and we are very pleased with the product.

    Mr R, Turvey

    5 out of 5

  • Cottesmore log store - 6ft

    Just erected the log store today and everybody who has seen it has commented on how sturdy and well made it looks. I found the instructions easy to follow and it was a pleasure seeing it all come together.

    It's the best item we have purchased for a long time, and looks great outside our cottage. 

    So all in all very impressed with everything, Thank you very much!

    Mrs M, Worcestershire

    5 out of 5

  • Work Bench with back panel - 6ft

    I just wanted to let you know that I received and assembled my workbench today and that I am absolutely delighted with it. It went together very easily and your instructions were simple and clear. The workbench looks great and is now the crowning glory of my new shed!

    I will definitely be recommending you to as many people as possible.

    Mr R A, Worcestershire

    5 out of 5

  • Greetham log store - 4ft

    Overall your product is sturdy, nicely finished and pretty simple to put together.  I later built my nextdoor neighbour's unit - she's bought something simply labelled 'Logstore' and whilst OK once constucted, was not nearly as good as your product !

    Mr R, Halesworth

    5 out of 5

  • Cottesmore log store - 4ft

    I really appreciate your help.  I would have absolutely NO hesitation in recommending Rutland! Your customer service is outstanding!  Such a pleasure nowadays.

    Mrs S, Essex

    5 out of 5