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COVID 19 UPDATE: Our customer service, workshop and delivery services are continuing to operate as normally as possible under the current circumstances. Please be aware that the vast majority of orders are now taking up to 3 weeks to be delivered, except for benches which are now taking up to 10 working days and pergolas which are currently taking around 6 weeks. We thank you for your continued patience whilst we get your order to you.

Home > Returns Policy

Returns Policy


If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.
 
Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
 
If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 
 
If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
 
Refunds may take up to 30 days to process.

Product Reviews

  • Just like to thank you for the table which is just what we wanted, well made and easy to assemble. Like the end touches like the black screw caps and the fact that the seat struts are just at the right angle to rest ones feet!

    Mrs C, Shrewsbury

    5 out of 5

  • Box Pergola - 4 Post

    Our box pergola turned up on the date specified even in the current situation. Easy to follow instructions and we’ll built. The bolt down feet were missing with the delivery but everyone makes mistakes and no one is perfect and one phone call and they were dispatched the same day and again delivered when they said. Can’t fault the product or the customer service we received. Love our pergola

    M Pearce, UK

    5 out of 5

  • Wow or what! The table has just arrived, I'm very impressed.
    The delivery guy was also brilliant in stacking it for me in a corner of the garden,what a nice pleasant guy You are just amazing so thank you very much indeed and will look forward to putting it together.

    Ms M, London

    5 out of 5

  • Empingham log store - 6ft

    Quick delivery. Good product.

    S Daniels, Lincolnshire

    5 out of 5

  • Empingham log store - 6ft

    I am extremely impressed with the packing, design and accuracy of manufacture.  It really was easy to assemble. I have high expectations when I order on line and your product and service have met them all.

    Mr B, East Sussex

    5 out of 5