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Home > Returns Policy

Returns Policy


If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.
 
Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
 
If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 
 
If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
 
Refunds may take up to 30 days to process.

Product Reviews

  • Empingham log store - 6ft

    I recently purchased two of your log stores and I just wanted to let you know that I am completely satisfied with them. In my opinion they are very well designed and constructed and easy to assemble.  I think these are by far the best value for money that I found. I would have no hesitation in recommending your log stores.

    Mr C, Salisbury

    5 out of 5

  • Empingham log store - 4ft

    I have to say I am extremely impressed with the quality of the items we have received and I will be buying another logstore from you as yours are far better built than the one I currently have. Many thanks for the prompt reply.  Fantastic service!

    Mrs H, Whitechurch

    4.5 out of 5

  • Cottesmore log store - 6ft

    Just erected the log store today and everybody who has seen it has commented on how sturdy and well made it looks. I found the instructions easy to follow and it was a pleasure seeing it all come together.

    It's the best item we have purchased for a long time, and looks great outside our cottage. 

    So all in all very impressed with everything, Thank you very much!

    Mrs M, Worcestershire

    5 out of 5

  • Cottesmore log store - 4ft

    I really appreciate your help.  I would have absolutely NO hesitation in recommending Rutland! Your customer service is outstanding!  Such a pleasure nowadays.

    Mrs S, Essex

    5 out of 5

  • Cottesmore log store - 4ft

    Order arrived on the day specified.  The build quality is excellent and the instructions so clear it took just over an hour to complete.  I am extremely pleased.

    Mr J, Basildon

    5 out of 5