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Home > Returns Policy

Returns Policy


If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.
 
Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
 
If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 
 
If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
 
Refunds may take up to 30 days to process.

Product Reviews

  • Greetham log store - 4ft

    I have just received my Log Store. I was really impressed by the appearance and quality of construction.  Assembly took less than 30 minutes and it now looks great in my garden. A great product and good value too.

    Mr C, Frome

    5 out of 5

  • Cottesmore log store - 4ft

    I recently purchased a wooden log store from Rutland County Garden Furniture - this is just a quick note to say thank you for such an excellent product, very clear instructions and very pleasant/effective communications throughout. Quite a few people have asked me where it came from and naturally I've pointed them to the Rutland website.

    Mr S, Plymouth

    5 out of 5

  • Empingham log store - 6ft

    Just wanted to let you know that the store was delivered yesterday afternoon as planned, and we have trimmed the legs, built and levelled it this morning. I'm very pleased with the end result and the excellent service – thanks very much for your help. Now it's time to get chopping, if only the rain would stop!

    Mr P, Minster Sheerness

    5 out of 5

  • Empingham log store - 6ft

    I recently purchased two of your log stores and I just wanted to let you know that I am completely satisfied with them. In my opinion they are very well designed and constructed and easy to assemble.  I think these are by far the best value for money that I found. I would have no hesitation in recommending your log stores.

    Mr C, Salisbury

    5 out of 5

  • Cottesmore log store - 4ft

    Order arrived on the day specified.  The build quality is excellent and the instructions so clear it took just over an hour to complete.  I am extremely pleased.

    Mr J, Basildon

    5 out of 5