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Home > Returns Policy

Returns Policy


If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.
 
Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
 
If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 
 
If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
 
Refunds may take up to 30 days to process.

Product Reviews

  • Thank you for the prompt service regarding delivery of our Picnic Bench. I would also like to say how easy it was to assemble and how pleased we are with the finished result. My husband was impressed by the quality of both the fittings and the wood. We will certainly recommend  your company to any of our friends.

    Mrs K, Leicester

    5 out of 5

  • Cottesmore log store - 6ft

    Just erected the log store today and everybody who has seen it has commented on how sturdy and well made it looks. I found the instructions easy to follow and it was a pleasure seeing it all come together.

    It's the best item we have purchased for a long time, and looks great outside our cottage. 

    So all in all very impressed with everything, Thank you very much!

    Mrs M, Worcestershire

    5 out of 5

  • Normanton tool store - 6ft

    Just a line to say that we put up our two stores yesterday and they are just what was required.  They look to be robust and well-constructed structures and we are very pleased with the product.

    Mr R, Turvey

    5 out of 5

  • Greetham log store - 4ft

    I have just received my Log Store. I was really impressed by the appearance and quality of construction.  Assembly took less than 30 minutes and it now looks great in my garden. A great product and good value too.

    Mr C, Frome

    5 out of 5

  • Whitwell table

    Just like to thank you for the table which is just what we wanted, well made and easy to assemble. Like the end touches like the black screw caps and the fact that the seat struts are just at the right angle to rest ones feet!

    Mrs C, Shrewsbury

    5 out of 5