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COVID 19 UPDATE: Our customer service, workshop and delivery services are continuing to operate as normally as possible under the current circumstances. Please be aware all orders are taking up to 12 working days to be delivered. We thank you for your continued patience whilst we get your order to you.

Home > Returns Policy

Returns Policy


If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.
 
Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
 
If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 
 
If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
 
Refunds may take up to 30 days to process.

Product Reviews

  • Cottesmore log store - 6ft

    Just erected the log store today and everybody who has seen it has commented on how sturdy and well made it looks. I found the instructions easy to follow and it was a pleasure seeing it all come together.

    It's the best item we have purchased for a long time, and looks great outside our cottage. 

    So all in all very impressed with everything, Thank you very much!

    Mrs M, Worcestershire

    5 out of 5

  • Clearance Garden Pergola

    Our pergola arrived on time well wrapped and so far we are delighted with the quality far, better than similar we've looked at locally. As yet we've still got to assemble it but we don't forsee any problems with that.

    S Terry, Devon

    5 out of 5

  • Empingham log store - 6ft

    I am extremely impressed with the packing, design and accuracy of manufacture.  It really was easy to assemble. I have high expectations when I order on line and your product and service have met them all.

    Mr B, East Sussex

    5 out of 5

  • Empingham log store - 6ft

    Just wanted to let you know that the store was delivered yesterday afternoon as planned, and we have trimmed the legs, built and levelled it this morning. I'm very pleased with the end result and the excellent service – thanks very much for your help. Now it's time to get chopping, if only the rain would stop!

    Mr P, Minster Sheerness

    5 out of 5

  • Ashwell Picnic Table - 8 Seater

    I ordered the Ashwell Picnic Table - 8 Seater, Product code: APB8 on 26.03.2020, after some invaluable help from Georgia, via the Online Customer Support. They confirmed to me on 27.03.2020 that the order would be delivered on 31.03.2020, which it was. The delivery driver was very helpful and maintained a safe socially distanced delivery. I am delighted with both the product and the service and would highly recommend Rutland County Garden Furnitur

    R Glovino, UK

    5 out of 5