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Home > Returns Policy

Returns Policy


If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify us within 24 hours.
 
Rutland County Garden Furniture cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
 
If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully resaleable condition and in their original undamaged packaging. 
 
If these terms are not met, Rutland County reserves the right to refuse a refund, or to deduct up to 20% of the selling price from the refund due.
 
Refunds may take up to 30 days to process.

Product Reviews

  • Empingham log store - 6ft

    I am extremely impressed with the packing, design and accuracy of manufacture.  It really was easy to assemble. I have high expectations when I order on line and your product and service have met them all.

    Mr B, East Sussex

    5 out of 5

  • Empingham log store - 6ft

    I recently purchased two of your log stores and I just wanted to let you know that I am completely satisfied with them. In my opinion they are very well designed and constructed and easy to assemble.  I think these are by far the best value for money that I found. I would have no hesitation in recommending your log stores.

    Mr C, Salisbury

    5 out of 5

  • Greetham log store - 4ft

    Overall your product is sturdy, nicely finished and pretty simple to put together.  I later built my nextdoor neighbour's unit - she's bought something simply labelled 'Logstore' and whilst OK once constucted, was not nearly as good as your product !

    Mr R, Halesworth

    5 out of 5

  • Oakham picnic bench - 4ft

    Thank you for the prompt service regarding delivery of our Picnic Bench. I would also like to say how easy it was to assemble and how pleased we are with the finished result. My husband was impressed by the quality of both the fittings and the wood. We will certainly recommend  your company to any of our friends.

    Mrs K, Leicester

    5 out of 5

  • Whitwell table

    Just like to thank you for the table which is just what we wanted, well made and easy to assemble. Like the end touches like the black screw caps and the fact that the seat struts are just at the right angle to rest ones feet!

    Mrs C, Shrewsbury

    5 out of 5