Below you’ll find answers to some of the most common questions about our products, delivery, installation and care. We’ve organised them into sections to help you quickly find the information you need.
Delivery
Orders can take up to 10 working days to process before dispatch.
Once your order is complete we will email you to let you know it is due for dispatch and shortly after this V1 Distribution will be in touch to organise your actual delivery date on the item is booked onto their system.
Yes, you can specify an AM or PM only delivery at point of ordering and our couriers will work towards this for you.
They deliver from 7am - 9pm, six days a week and will provide you with a 3 hour delivery window.
No, the couriers can deliver without a signature.
Yes - our delivery partners, V1 Distribution will provide you with a tracking link that can be used on your assigned delivery date to track your delivery in real-time.
Yes. If your delivery hasn't yet been arranged then contact us to let us know your revised delivery requirements. If your delivery is already planned with V1 Distribution you will need to contact them directly by email or by calling them on 01902 964132 to reschedule your delivery.
For the vast majority of orders your delivery will be handled by V1 Distribution.
Local deliveries where appropriate will be delivered by our own vehicle.
Collection
Yes. Strictly by prior arrangement only.
Log Stores
Unfortunately it is not viable for us to undertake bespoke, custom log store orders. However, we can alter, to a certain extent, any of our log store models including but not restricted to the following:
Any height up to 7ft tall
Additional partitions to split the store e.g. if you wished to segregate seasoned/seasoning logs
Solid floor section(s) rather than lattice
To enquire whether your particular customisation is possible please contact us.
We would always recommend where possible that you place your log store on a firm, level base such as a concrete pad or paving slabs or flags. They can be placed straight onto a lawn or grass but you may experience some subsidence, especially with the larger models, during prolonged wet periods.
Product Care
All of the timber we use at Rutland County Garden furniture is pressure treated and guaranteed to be free from rot and fungal attack for up to 15 years.
However, as with all timber outdoor products, the finish will age and weather over time and you may wish to give the table, bench, log store etc a coat of something to freshen it up cosmetically.
Our recommendation is that you use a good quality fence/shed treatment such as those you would find in any high street DIY store. Other finishes such as oil can be used but we would recommend that you ensure that it is suitable for on softwood.
No. It is designed to let any water run off naturally and requires no additional weatherproofing.
Yes. We would recommend the Light Green or Natural finishes as the best for painting. Ensure that the paint you wish to use is suitable for use on timber.
Still need help? Visit our Contact Us page and we’ll be happy to help.
