Frequently Asked Questions
Below are a selection of our FAQs, hopefully these will help answer any questions you may have, If not do please feel free to contact us or use the live chat.
How long will delivery take?
Orders can take up to 7 working days to process before dispatch.
How will I know when my delivery is due?
Once your order is complete we will email you to let you know it is due for dispatch and shortly after this V1 Distribution will be in touch to organise your actual delivery date on the item is booked onto their system.
Can I specify an AM or PM only delivery?
Yes - our couriers deliver from 7am - 9pm, seven days a week and you can specify a 3 hour delivery window.
Do I need to sign for my delivery?
Yes - our couriers will require a signature upon receipt of the goods.
Do you deliver at the weekend
Yes - V1 Distribtion our delivery partners offer a 7 day delivery service.
Can I track my delivery?
Yes - our delivery partners, V1 Distribution will provide you with a tracking link that can be used on your assigned delivery date to track your delivery in real-time.
Can I change my delivery date?
Yes. If your delivery hasn't yet been arranged then contact us to let us know your revised delivery requirements. If your delivery is already planned with V1 Distribution you will need to contact them directly by email or by calling them on 01902 964132 to reschedule your delivery.
Who will deliver my order?
For the vast majority of orders your delivery will be handled by V1 Distribution.
Local deliveries where appropriate will be delivered by our own vehicle.
Can I collect from you?
Yes. Strictly by prior arrangement only.
If I collect will I still have to pay the delivery charge?
No. If you have paid it already and collect, the carriage will be refunded.
How easy is it to assemble?
Very easy! All of our products, including our log stores, come flat-packed with all necessary fixings and hardware for assembly. Your dispatch confirmation will also include a PDF file containing the correct instructions for your model, which you can also download from the products own page on this website.
The only tool required for construction is an electric screwdriver (you could use a hand one, but assembly will take much longer) and depending on how big or small the log store you are assembling is, should take between 20 and 60 minutes to assemble.
Can you build me a bespoke log store?
Unfortunately it is not viable for us to undertake bespoke, custom log store orders. However, we can alter, to a certain extent, any of our log store models including but not restrricted to the following:
- Any height up to 7ft tall
- Additional partions to split the store e.g. if you wished to segregate seasoned/seasoning logs.
- solid floor section(s) rather than lattice
To enquire whether your particular customisation is possible please contact us.
Do I need to place the log store on a base?
We would always recommend where possible that you place your log store on a firm, level base such as a concrete pad or paving slabs or flags. They can be placed straight onto a lawn or grass but you may experience some subsidence, especially with the larger models, during prolonged wet periods.
What size bench should I choose?
Your choice of bench size is dictated by the following factors:
- How many people you wish to seat?
- How big are the people?
- What activity will they be undertaking whilst seated at the table?
For example, our 6ft bench can comfortably seat 6 "average" size people. However, if they are dining for example, they may want some extra room to eat comfortably.
How easy is it to assemble?
Very easy! All of our products, including our benches, come flat-packed with all necessary fixings and hardware for assembly. Your dispatch confirmation will also include a PDF file containing the correct instructions for your model, which you can also download from the products own page on this website.
The only tool required for construction is a 10mm spanner or a socket set and, depending on the model, you can expect assembly to take between between 20 and 45 minutes. Also bear in mind that larger benches such as our octagonal model are far easier to build with 2 people.
How should I treat my furniture?
All of the timber we use at Rutland County Garden furniture is pressure treated and guaranteed to be free from rot and fungal attack for up to 15 years. However, as with all timber outdoor products, the finish will age and weather over time and you may wish to give the table, bench, log store etc a coat of something to freshen it up cosmetically. Our recommendation is that you use a good quality fence/shed treatment such as those you would find in any high street DIY store. Other finishes such as oil can be used but we would recommend that you ensure that it is suitable for on softwood.
Do I need to felt the roof of my log store?
No. It is designed to let any water run off naturally and requires no additonal weatherproofing.
Can I paint my furniture?
Yes. We would recommend the Light Green or Natural finishes as the best for painting. Ensure that the paint you wish to use is suitable for use on timber.