Privacy policy

Introduction

Rutland Garden Products Ltd trading as Rutland County Garden Furniture ("we", "us", or "our") are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

We are registered at: Valley View, Tugby Orchards Business Centre, Wood Lane, Tugby, Leicestershire, LE7 9WE

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We only collect personal information that you voluntarily provide to us for the following purposes:

Order Fulfilment

When you place an order, we collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely through our payment provider)

Enquiries

When you contact us with questions or requests, we collect:

  • Your name
  • Email address
  • Any information you choose to provide in your message

Email Marketing

If you opt in to receive marketing communications, we collect:

  • Your name
  • Email address

How We Use Your Information

We use your personal data solely for the following purposes:

  • Order Processing: To process and fulfil your orders, arrange delivery, and communicate with you about your purchase
  • Customer Service: To respond to your enquiries and provide support
  • Email Marketing: To send you promotional emails and updates, only where you have given explicit consent

We will never use your data for any other purpose without your explicit consent.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract Performance: Processing necessary to fulfil our contract with you when you place an order
  • Consent: Where you have given clear consent for us to process your data for email marketing
  • Legitimate Interests: To respond to enquiries and provide customer service

Data Sharing

We do not share, sell, or disclose your personal data to any third parties. Your information remains confidential and is used exclusively by Rutland County Garden Furniture for the purposes outlined in this policy.

Data Retention

We retain your personal data only for as long as necessary:

  • Order Data: Retained for 7 years to comply with accounting and tax obligations
  • Enquiry Data: Retained for 2 years or until resolved
  • Marketing Data: Retained until you unsubscribe from our mailing list

Your Rights

Under UK data protection law, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Object: Object to our processing of your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure data storage and encryption of sensitive information.

Cookies

Our website may use essential cookies necessary for the site to function properly. We do not use tracking or advertising cookies. For more information, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Rutland County Garden Furniture
Unit 2b, Wakely Works,
Meadow Park Industrial Estate,
Essendine,
Stamford,
Lincs
PE9 4LT

Email: info@rutlandcountygardenfurniture.co.uk
Phone: 01778 440803

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

Cookie Policy

Last updated: January 2026

Introduction

This Cookie Policy explains how Rutland County Garden Furniture ("we", "us", or "our") uses cookies and similar technologies on our website. By using our website, you agree to the use of cookies as described in this policy.

Rutland County Garden Furniture
Unit 2b, Wakely Works,
Meadow Park Industrial Estate,
Essendine,
Stamford,
Lincs
PE9 4LT

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

How We Use Cookies

We use cookies for two purposes only:

Essential Cookies (Strictly Necessary)

These cookies are essential for our website to function properly. They enable basic features such as:

  • Maintaining your shopping basket contents
  • Remembering your preferences during your session
  • Ensuring secure login to your account
  • Processing transactions safely
  • Maintaining site security

Without these cookies, certain services you have requested cannot be provided. These cookies do not track your browsing activity on other websites.

Legal Basis: These cookies are necessary for the performance of our contract with you and to comply with legal obligations.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our site's functionality and user experience. These cookies collect information such as:

  • Pages visited
  • Time spent on the website
  • How you arrived at our site
  • Which links you click
  • General location information (country/region level only)

The information collected is aggregated and anonymous. We cannot identify individual users from this data.

Legal Basis: We use these cookies based on our legitimate interest in understanding how our website is used to improve it for our customers.

Types of Cookies We Use

Cookie Type Purpose Duration Provider
Session Cookies Maintain shopping basket and user session Expires when you close your browser Rutland County Garden Furniture
Preference Cookies Remember your settings and preferences Up to 12 months Rutland County Garden Furniture
Analytics Cookies Track website usage and performance Up to 24 months [Your analytics provider, e.g., Google Analytics]

Third-Party Cookies

We do not use any third-party advertising or tracking cookies. The only third-party cookies that may be set are from our analytics provider, which we use solely to understand website performance and improve user experience.

We do not share any personal data collected through cookies with third parties for advertising or marketing purposes.

Managing Your Cookie Preferences

You can control and manage cookies in several ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete cookies when you close your browser
  • Allow cookies from specific websites

Please note that blocking essential cookies may prevent you from using certain features of our website, such as adding items to your basket or completing a purchase.

How to Manage Cookies in Common Browsers

  • Google Chrome: Settings > Privacy and Security > Cookies and other site data
  • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

Opt-Out of Analytics

If you wish to opt out of analytics tracking specifically, you can:

  • Use browser extensions that block analytics cookies
  • Adjust your cookie preferences when you first visit our site
  • Contact us to request exclusion from analytics tracking

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business operations. Any changes will be posted on this page with an updated revision date.

More Information

If you have any questions about our use of cookies, please contact us:

Email: info@rutlandcountygardenfurniture.co.uk
Phone: 01778 440803
Post: Unit 2b, Wakely Works, Meadow Park Industrial Estate, Essendine, Stamford, Lincs, PE9 4LT

Useful Resources

For more information about cookies and how to manage them, visit: