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LATEST DELIVERY TIMES: Our customer service, workshop and delivery services are continuing to operate as normally as possible under the current circumstances. Please be aware that log store orders are taking up to 15 upto working days to be delivered at present, benches up to 25 working days and pergolas up to 30 working days. We thank you for your continued patience whilst we get your order to you.

Terms and Conditions


Credit Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Solo / Switch). Goods will not be delivered until any funds submitted as payment have cleared in full. 

Order Notes

Please note that all transactions will be carried out in UK Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. RCGF monitor prices on a daily basis. We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, RCGF reserves the right to decline orders for bulk or high value purchases. 

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. 

Warranty Terms

The following are not covered by warranty: Damage in Transit - In the event of the goods purchased being received in a damaged condition then the appropriate courier, or RCGF, should be informed within 24 hours of delivery. N.B. Should the goods be signed as being ‘received in good condition’ then RCGF or its nominated courier accepts no liability, for any damage incurred. 
Cancellations, Returns Policy & Guarantee 
We guarantee your satisfaction. All of our products come with a no fuss guarantee. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods.
PLEASE NOTE: If you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods.
More info about the EU Distance Selling Directive can be found at:

Contacting Us

Please contact us at the details below: 
Postal Address: 
Rutland County Garden Furniture, 
Ashbourne House,
2, Dovecote Meadows,
NG34 0HZ
Phone:01778 440803

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm RCGF or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it. 

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. RCGF owns the copyright in all materials on this site. 


All contents and information on this site including without limitation text, graphic and images, is the property of RCGF or the property of their respective owners and is protected by United Kingdom copyright laws.


All trademarks that appear on this site are the property of their respective owners

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