Terms and Conditions
Credit Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Solo / Switch). Goods will not be delivered until any funds submitted as payment have cleared in full.
Please note that all transactions will be carried out in UK Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. RCGF monitor prices on a daily basis. We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, RCGF reserves the right to decline orders for bulk or high value purchases.
Booking of Tradespeople
Our products are classed as DIY items, if however you intend to employ the services of a tradesman/woman to construct your item, please note that Rutland County Garden Furniture Ltd and/or its agents will not be liable for any costs incurred by the customer due to the appointment of tradesperson(s) to commence work at any time before the item has been succesfully delivered to the designated delivery address.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
The following are not covered by warranty: Damage in Transit - In the event of the goods purchased being received in a damaged condition then the appropriate courier, or RCGF, should be informed within 24 hours of delivery. N.B. Should the goods be signed as being ‘received in good condition’ then RCGF or its nominated courier accepts no liability, for any damage incurred.
Cancellations, Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
If you change you mind about your order you can return it for a refund within 14 days of delivery in the original condition and packaging.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge will be deducted directly from your refund.
Items which are personalised or customised to your specifications cannot be returned. However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Please contact us at the details below:
Rutland County Garden Furniture,
2, Dovecote Meadows,
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm RCGF or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. RCGF owns the copyright in all materials on this site.
All contents and information on this site including without limitation text, graphic and images, is the property of RCGF or the property of their respective owners and is protected by United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners