Refund policy

Cancellation and Returns

Your Cancellation Rights

Your right to cancel an order begins when you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple items, the 14-day period runs from when you receive the last item in the batch.

This 14-day period is the time you have to decide whether to cancel. You then have a further 14 days to return the goods to us.

Returning Goods

If you change your mind about your order, you may return it for a refund within 14 days of delivery, provided the item is in its original condition and packaging.

You are responsible for the cost of returning items. If you request that we arrange collection and/or shipping, the return shipping charge will be deducted from your refund.

Exceptions to Returns

The following items cannot be returned or refunded:

• Personalised or customised items made to your specifications
• Goods manufactured to custom sizes, including pergolas, polycarbonate roof kits, and pond liners/underlay kits

However, if your item is damaged or defective, these exceptions do not apply. In such cases, we will work with you to find the best solution.

Natural Materials

Timber is a natural product that expands and contracts, which may cause hairline cracks and knots. These are characteristics of natural wood and do not constitute defects.

If you are not assembling your item immediately upon delivery, please fully unwrap it and store it outside on a flat surface to prevent damage.